Frequently Asked Questions (FAQ)

Q. What is Patriot Place Rewards?
Patriot Place has created a new concept in rewards. Simply register the Visa® cards you currently carry for the Patriot Place Rewards Program and begin earning Patriot Place Rewards points while you enjoy dining, shopping, and entertainment at Patriot Place. Patriot Place Rewards is an independent rewards program and is not affiliated with or sponsored by your Visa card’s issuing bank. Enroll one or all of your existing eligible cards – and why not? – your existing Visa card rewards benefits offered by your issuing bank will not be affected and you can enroll in Patriot Place Rewards at no extra cost!

As a Patriot Place Rewards member, the points you earn are separate and distinct from your other Visa card rewards program and membership is available at no extra cost. All you need to do is register your existing Visa cards and enjoy shopping at Patriot Place.

It’s worth repeating: There is no limit to the number of eligible Visa cards you can enroll and you still receive all of the benefits offered by your issuing bank’s Visa card rewards program!

Then, as you earn Patriot Place Rewards points, redeem them for unique Patriot Place-related experiences, tickets to Gillette Stadium events, Autographed Merchandise and Special Access only available to Patriot Place Rewards members.

Click here to Enroll Now!
Q. How do I enroll?
Enroll online by following the instructions provided to complete our secure enrollment form. The form includes providing a valid e-mail address and password so that you'll be able to log in to our website to check your Patriot Place Rewards point balance and redeem the points for exclusive rewards. Also, you will be able to enroll any or all of the qualifying Visa cards you currently use so that you can earn Patriot Place Rewards points on any purchases made at Patriot Place. For more information or to enroll now, click here!
Q. What information do I need to provide when I enroll?
When you enroll online, you must provide your name, complete address, email address, contact phone number (including area code) and an eligible Visa card number. To complete enrollment online, you must set up your account, which includes a valid e-mail address and password.
Q. Do all Visa debit card transactions qualify to receive Patriot Place Rewards points?
No. PIN or ATM based debit card transactions are not eligible to receive Patriot Place Rewards points. You may enroll and use certain Visa debit cards in the program, however, when prompted at a keypad, simply press "CREDIT", not "DEBIT". Purchases made using your Personal Identification Number (PIN) do not qualify for points under this program.
Q. Are all Visa credit cards eligible for the Patriot Place Rewards Program?
Participation in Patriot Place Rewards is subject to the eligibility requirements set forth in the Patriot Place Rewards Program Rules, accessible at www.patriot-place.com/rewards. Nothing contained herein shall be deemed to be a waiver of the Patriot Place Rewards Program Rules. Participation in Patriot Place Rewards is limited to eligible Visa consumer debit, credit, and general prepaid and prepaid gift cards. Visa commercial and business cards, and certain Visa prepaid cards (including, without limitation, Visa health and benefit cards and Visa prepaid commercial cards) are not eligible for enrollment or participation in Patriot Rewards. For further details on eligible Visa cards and transactions, please see the Patriot Place Rewards Program Rules.
Q. Why do I need to enroll a credit card with Patriot Place Rewards?
Our goal at Patriot Place Rewards is to provide members with an easy-to-use rewards program that rewards you for enjoying shopping, dining and entertainment at Patriot Place. We track your qualified purchases made with your enrolled Visa card at Patriot Place. Then, we use the transaction information to update your Patriot Place Rewards account with the correct point totals. With Patriot Place Rewards, there are no ID cards to present or coupons to clip. Our goal is to make the process of earning Patriot Place Rewards as simple as possible. You may review our Privacy Policy here.
Q. How do I register additional Visa cards?
You can add or change your enrolled eligible Visa cards, and update any of your other personal membership information by logging in and visiting "View/Edit Complete Profile" located at www.patriot-place.com/rewards. You can register an unlimited number of eligible Visa cards. When you register more than one eligible Visa card issued in your name, all the points accumulate into one membership point bank Register additional Visa cards here.
Q. Why do I need to provide a valid e-mail address and password?
Providing a valid e-mail address and password allows you access to our website. There, you can see details about how you can earn points by shopping and dining at Patriot Place. When you log in, you can also access your personalized and secure account to do the following:
  • View and edit your membership information online (name, address, credit/debit card number, email address, etc).
  • View the latest updates on new merchants and bonus offers.
  • Monitor your point total.
  • Redeem points for rewards.
Q. When I enroll my eligible Visa card online, am I automatically eligible to earn points with Patriot Place Rewards?
Yes. Upon enrolling an eligible Visa card at our Patriot Place Rewards website by completing the easy online enrollment form, you will be entitled to earn points and redeem them for rewards in the Patriot Place Rewards Catalog. Points are not eligible for use until they are posted on an online statement.
Q. Do I need to let any of the stores or merchants know that my card is registered in Patriot Place Rewards?
No. We track your qualified purchases at participating Patriot Place merchants made with your enrolled Visa card through our service providers, as you agreed at enrollment, and use the transaction information to update your Patriot Place Rewards account with the correct point totals and there is:
  • No ID card to present.
  • No special coupon to redeem.
  • No membership number to remember.
Q. Are there any purchases at Patriot Place that do not qualify for Patriot Place Rewards points?
Yes. Tickets purchased for any Gillette Stadium event (including, but not limited to: New England Patriots games, New England Revolution games, concerts, and special events) do NOT qualify for the receipt of points through Patriot Place Rewards, however, Gillette Stadium concessions and merchandise on event days, DO qualify for the receipt of points.
Q. Does www.patriot-place.com/rewards use technology to secure the Web site?
Yes. When you register your credit card or access your account information, you are accessing our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Additionally, all of the customer data we collect is protected to help prevent unauthorized access.
Q. How do I access the Patriot Place Rewards website to monitor my accrued point total and view the most up-to-date listings of qualifying merchants?
When you log on at the Patriot Place Rewards website with your e-mail address and password, your past Patriot Place Rewards transactions can be viewed in your account profile.
Q. How are Patriot Place Rewards points tracked and credited to my account?
For every one (1) dollar in eligible new net retail purchase transactions charged to your enrolled Visa card at Patriot Place, you receive one (1) point. We track your qualified purchases at participating Patriot Place merchants made with your enrolled Visa card through our service providers, as you agreed at enrollment, and use the transaction information to update your Patriot Place Rewards account with the correct point totals. The more you visit, shop and dine at Patriot Place the closer you get to receiving exclusive rewards offered only through the Patriot Place Rewards Program. Any points accumulated on returned purchases will be deducted from your point bank when the return is verified. The number of points you have earned during each rewards cycle and the cumulative number of points available will be posted on your account. The cumulative number of points available is the sum of all unexpired earned points minus any previously redeemed points. For more information on earning points, please see the Patriot Place Rewards Program Rules.
Q. What do I do if I think there is an error in how my points have been credited or debited?
If you think a mistake has been made in your point total please visit the "Contact" tab on www.patriot-place.com/rewards. Submit a formal query and our customer service team will investigate the problem. If you believe your point total has been mis-credited, we may ask you to provide a copy of the receipt for the transaction(s) under dispute.
Q. How do I redeem points for rewards?
You can redeem Patriot Place Rewards points through our website. Simply log on to your account profile to verify that your current point total meets or exceeds the number of points required to redeem the applicable reward. Next, click on the "Redeem Points" tab to place a request for redemption of the desired reward. You must earn a minimum of two hundred fifty (250) points before you can redeem points for a reward. Once your redemption has been verified, the point total for the applicable reward will be immediately deducted from your account.
Q. How soon will the points be subtracted from my account after redemption?
As soon as your reward redemption is verified, the redeemed points will be subtracted from your account total.
Q. What type of emails will I be receiving and how often will they come?
Approximately once a week you will receive emails from Patriot Place that confirm your status in the program, inform you of upcoming events in Patriot Place and notify you of new merchant openings. You may also receive administrative emails, such as registration and reward redemption confirmations.
Q. How do I help ensure delivery of Patriot Place and Patriot Place Rewards emails?
Make sure you've provided a working, valid email address when you enroll. Also, to ensure delivery of our messages to your inbox, you can add our address rewardservice@patriot-place.com to your Address Book or Safe Senders List. Finally, make sure your inbox isn't full and is capable of receiving new messages.
Q. If I’ve forgotten my password, how do I get a new one?
For security reasons, customer service does not have access to your password. To re-set your password, go to www.patriotplace.com/rewards and click on "Log On" and then the "Forgot Password" link. If you forgot your User Name, please click on “Log On” and then the "Forgot User Name" link.
Q. Who do I contact if I have questions about my points?
Please contact Patriot Place Rewards Program via email at rewardservice@patriot-place.com.
Q. How do I cancel my participation in the Patriot Place Rewards Program?
To cancel your participation in the Patriot Place Rewards Program, please send an email to rewardservice@patriot-place.com. In the email, please include in the subject line "unenroll membership" and in the text of the email include your name, address, email and telephone number.


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